1.What we collect

Account details (email, name, organisation, and your password stored as a salted hash). Billing status from Stripe — we never see or store card numbers. Usage information (addresses and locations you search, features you use, and technical logs including IP address). Anything you submit in feedback or bug reports.

2.Why we collect it

To provide and secure the service, take payment, respond to support and feedback, and improve the product. We do not sell personal information. We do not use third-party advertising or analytics trackers.

3.Who processes it

Stripe (payments), Render (hosting), Microsoft 365 (email), and GitHub (feedback and bug reports you submit are filed to our private issue tracker). Map and data queries run from our servers without your identity attached.

4.Overseas storage

Our hosting providers and processors may store data outside New Zealand, including in the United States. We choose providers with safeguards comparable to the Privacy Act 2020, as the Act requires.

5.Retention

We keep account information while your account is active and for a reasonable period afterwards, then delete or anonymise it. You can ask us to delete your account data sooner.

6.Your rights

Under the Privacy Act 2020 you may ask for a copy of your personal information and ask us to correct it. Contact hello@landware.co.nz. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).